Refunds Policy

Rehearsals

We want you to be completely satisfied with your online purchase, so we offer 14 day returns from the date of delivery.

Return Policy

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

Return mode

The item(s) must be returned in original, unworn, unaltered, unwashed condition and with their tags attached. If the goods are returned despite these conditions your return will be sent back to you with an additional fee;

Refunds

Full price items are eligible for a full refund;

at full price

Full price items are eligible for refund, exchange or store credit;

Sale items

Sale items or items purchased during a flash sale/promotional event are only eligible for in-store credit or exchange;

Final sale

Item(s) marked as "final sale - no returns or exchanges" cannot be returned. If goods are returned despite this policy, items will be sent back to you at an additional cost;

Promotional code

Orders placed with a promotion code that results in a discount on the order (excluding our 10% welcome offer) are only eligible for store credit or exchange;

swim

All swimwear must be tried on and underwear worn, the protective hygiene strip must remain in place and will not be accepted if removed or altered;

greeting cards

Gift cards cannot be returned;

Return shipping

We suggest trying on all items as soon as they are received to ensure you can return items within the return time frame.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. IsraeliCommodityAnalysis.com does not take responsibility for missed inbound return shipments. We recommend that you return your item(s) via registered or trackable mail services, as return packages remain the responsibility of the customer until received by IsraeliCommodityAnalysis.com

Processing time for returns

We endeavor to process refunds daily, but please allow up to 3-5 business days for your refund to be processed. You will be notified by email when our team has received your refund and again when it has been processed.

Defective items

We sincerely apologize for the inconvenience caused by receiving a defective product. Please contact our customer service team at support@IsraeliCommodityAnalysis.com with your order number and photos of the fault and we will work with you to resolve it as soon as possible.

need help?

support@IsraeliCommodityAnalysis.com